Smartpager-Logo-ArticlePhoenix, Ariz.  (May 13, 2013) – To more quickly and efficiently share images, voice, and text between physicians and patients, The CORE Institute® announced it has selected SmartPager™, a HIPAA compliant secure messaging service that overcomes traditional limitations of one-way pagers and privacy issues associated with text messaging.  The service is easy to use with many different types of smart phones.

“We have seen a positive impact with the new platform” says Cassie Caliendo, Vice President of Contact Center with The CORE Institute.  “The time taken to reach a provider has been reduced to seconds.  The system automatically sends the message to the on-call provider and tracks the delivery, escalating if required.  The dashboard gives the entire team a clear view of our communications as they unfold in real-time.”

Dr. Jason Scalise, Orthopedic Shoulder Surgeon with The CORE Institute, speaks to some of the advantages of using their new platform.  “We’re able to share images, voice, and text, reducing the time required to effectively communicate.   If I am busy or in surgery, the message is automatically escalated to my backup.  We can spend more time focused on what really matters, which is providing best-in-class orthopedic care to our patients. ”

SmartPager was selected after an extensive 12-month market search; an evaluation and beta testing period proved the technology service could deliver on The CORE Institute’s demanding communication requirements in sending real-time, critical, HIPAA compliant communications to nearly 100 providers in 16 locations from Arizona and Michigan.

About The CORE Institute®

The CORE Institute®, began practicing in 2005 to deliver comprehensive orthopedic care, one patient at a time. Its fellowship-trained physicians provide specialized care in the areas of surgical, non-surgical and rehabilitative hip, knee, shoulder, elbow and ankle procedures, joint replacement, sports medicine, arthroscopy, fracture management, orthopedic traumatology, hand and wrist procedures, complex articular cartilage restoration, musculoskeletal oncology, foot and ankle reconstruction, physical medicine and rehabilitation, comprehensive spine care and pain management. Dedicated to providing technologically advanced surgical techniques and rehabilitation, The CORE Institute provides state-of-the-art research labs, surgical spine centers, less-invasive surgery, on-site imaging and physical therapy.  The CORE Institute has 12 locations in Arizona and four locations Michigan. For more information, please visit

About SmartPager™

SmartPager™ is an Enterprise messaging platform and answering service, specifically designed for use in demanding healthcare environments.  The solution includes advanced features such as multimedia messaging, voice capabilities, and integration with various EMR systems.  Users are able to specify how they should be reached based on their schedule, availability and other communication preferences.

For more information please visit

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Media contacts:

Allison Vasconcellos
The CORE Institute

Josh Weiss
10 to 1 Public Relations

Ben Moore